Frequently asked questions

FAQ – Frequently Asked Questions

All important information at a glance

Are dogs allowed in the exhibition?
Dogs are not allowed (exception: guide dogs).

Are there lockers?
Lockers are located in the basement of the Forum Confluentes and can be used with a ticket purchase.

Is the Romanticum barrier-free?
The Romanticum can be reached barrier-free and has been awarded the “Travel for All” barrier-free quality seal.

Can I take a childen’s push chair with me to the exhibition?
The Romanticum can be easily visited with push chairs. Our staff will take you directly to the exhibition by elevator.

Which payment methods are accepted?
At our cash desk you can easily pay cash, with debit card and all major credit cards.

How much time should I schedule for a visit?
We recommend to plan a visit time of approx. 1 – 1 1⁄2 hours. Of course, the actual duration depends on how intensively you will experience all the exhibits.

Where can I park?
Unfortunately, we do not have our own parking spaces. The nearest public underground car park is located directly opposite our building in the Schängel-Center. There is also the possibility to park in the parking garage of the Shopping-Center Forum Mittelrhein.

What happens to lost property?
If you find something in the exhibition, please give it to the colleagues at the cash desk. After a few days of storage on site at the Tourist Information Office, the found items are handed over to the lost property office Koblenz.

What do I do with my ticket?
Before you visit the exhibition, you will receive your individual ticket. This ticket allows you to store a lot of information and retrieve it on your mobile phone using the QR code on the ticket. Alternatively, you can download the information here.

Can I buy a voucher?
You are welcome to purchase a voucher card of any amount from your colleagues at the cash desk. The presentee pays on site with the voucher card directly on the day of the visit.

Can I book a guided tour?
Our captain will be happy to guide you through the exhibition. All information about the captain’s guide you can find here.

Additional recommendations

Of interest


Wir haben für Sie geöffnet!

Um den Besucherfluss besser kontrollieren zu können können Sie zwischen 4 verschiedenen Zeitslots wählen, in dem Sie das Romanticum besuchen möchten. Diese sind:

10:00 – 11:45 Uhr
12:00 – 13:45 Uhr
14:00 – 15:45 Uhr
16:00 – 17:45 Uhr.

Alle über das Internet gebuchten Karten, tauschen Sie bitte bei Ihrem Besuch an der Kasse der Tourist-Information/Romanticum in ihre Eintritts- und Speicherkarte um.

Sollten Sie sich spontan für einen Besuch entscheiden, wenden Sie sich bitte direkt an die Mitarbeiter:innen der Tourist-Information/Romanticum. In ihrem und unserem Interesse ist der Zutritt zur Austellung bis auf weiteres nur mit einer medizinischen Gesichtsmaske oder FFP2-Maske gestattet. Wir freuen uns auf Ihren Besuch!

Ihr Draht zu uns